Mobile Banking PSD2 Readiness

Quick Facts

Barclays needed a user friendly companion app to be used alongside their core Barclays mobile banking app to ensure PSD2 compliance.

4 weeks
Design & Development
Mobile App

Our Brief

We were engaged by Barclays to design and deliver a mobile app companion to the core mobile banking app to enable secure customer authentication for debit and credit card transactions.

Our design challenge: How do we satisfy payment services directive (PSD2) secure customer authentication requirements whilst reducing friction in the customer payment journey?

What We Did

  • Ran workshops with business and technology stakeholders to define product requirements
  • Designed rapid prototype and conducted user testing to gather feedback
  • Iterated prototype
  • Conducted alpha and beta testing with Barclays customers ahead of PSD2 deadline
Barclays Mobile Banking PSD2

The Outcome

  • Delivered PSD2 compliant app ahead of deadline
  • Customer friction points eliminated ahead of launch
  • No net increase in debit or credit card transaction abandonment

Let's work together

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